Refund Policy

Summary

If a paid Talegates plan is not right for you, ask for a refund within 30 days of any payment and we will refund that payment in full. You do not need to give a reason. This applies to monthly and yearly subscriptions, to renewals and to lifetime purchases.

Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns and refunds. Talegates Interactive provides and supports the Bloxma plugin and your Talegates account.

30-day money-back guarantee

• New purchases: request a refund within 30 days of the date you were charged.
• Subscription renewals: the 30 days start again from each renewal charge, so a renewal you did not intend can be refunded within 30 days of that charge.
• Lifetime purchases: refundable within 30 days of the purchase date.
• Plan changes: if you upgrade, the same 30 days apply to the new charge.

How to request a refund

1. Email support@talegates.io from the address on your Talegates account, or tell us which address it is. Include the date of the payment. You can find the order details in the receipt email you received from Paddle.
2. Alternatively, use the customer support link in your Paddle receipt email to contact Paddle directly.
3. We aim to respond within 2 business days.

What happens when we refund you

• The refund goes back to the original payment method, in the currency you paid. It includes the sales tax or VAT that was charged on that payment.
• Banks and card providers decide how long it takes to appear on your statement. It can take several business days after the refund is issued.
• When a payment is fully refunded, the paid access that payment covered ends and your account returns to the free plan. Your Talegates account itself stays open unless you delete it.
• A refunded subscription is cancelled, so it will not renew again.

Cancelling is not the same as a refund

You can cancel a subscription at any time from your account page or through the link in your Paddle receipt email. When you cancel, you keep access until the end of the period you already paid for and you are not charged again. Cancelling does not by itself refund a payment already made. To get that money back, request a refund within the 30 days above.

After 30 days

Payments older than 30 days are not normally refundable. We will still help if you were charged twice for the same purchase, charged an amount that does not match what you were shown, or charged without your authorisation. We also honour any refund that the law of your country requires.

Your legal rights

This policy is in addition to, and does not limit, the rights you have under mandatory consumer law where you live. For example, consumers in the EU, the UK and some other countries have statutory rights of withdrawal or of remedy for faulty digital content. Our 30-day guarantee applies to you whether or not those rights apply.

Chargebacks and fair use

Please contact us before you ask your bank to reverse a payment. A refund through us or Paddle is usually faster, and a chargeback can lead to your access being suspended while it is reviewed. We may decline refund requests that appear to abuse this policy, for example repeatedly buying and refunding the same plan.

Changes to this policy

If we change this policy, the version in force when you made a payment continues to apply to that payment. Last updated: 22 October 2026.

Contact

Talegates Interactive, talegates.io. Email support@talegates.io. See also our Terms of Service and Privacy Policy.